Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Thank you. Just wanted to thank you for the wonderful job you did on my photos on the Kijiji Deal.
If you are ever having another special for photo to canvas, i would be a like to be notified.
Great service.
Carol, | Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | Edge Options I just wanted to let yo know I was very impressed with the canvas and treatment on my two pieces. Also impressed with the finishing around the mount. The only thing I was a little disappointed in was the wrap…I went with the recommended pixel wrap, but this ended up looking like tiny pinstripes around the sides-almost like a barcode in places. It is unlike any canvas wrap finish I have seen from other suppliers. I will need to rethink the borders before do more.
You have a great product though.
Nanaa, Montreal |