Hello, I just wanted to reach out again to thank you for everything. My client received their prints and I had a chance to tour their offices today to see them mounted on the wall. They look spectacular! Thank you for answering all my questions and for your help with everything through this process. I'll have another large order coming soon and I will absolutely be doing business with you again!
Tony, | Thx
The package finally arrived. All is well and the content looks good.
Alibaba, | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Thank you!
I ordered from y'all before and was very happy with the picture and frame. Thanks for your quick response. Looking forward to seeing it!
Anahita, |
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